Cancellations 72 hours notice would be great but if not please give as much notice as you can so that I can rearrange my schedule.
I will reschedule your appointment on the availability that I have if no more than two appointments have been changed and if appropriate notice is given, this may be an online consultation but I will do my very best to fit in an in person training session.
MyLuka Dog Training Solutions reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s or their owners under the contract does not respond well to the training plan or where the continuing of said contract is deemed, by MyLuka, to constitute a risk.
You have 7 days to “change your mind” and get a full refund if you feel the training is not right for you and your puppy. Please note that if your training session falls within the 7 day period – we’re sorry we cannot offer a refund so close to the event (MyLuka may use discretion in certain situations and this may be subject to deductions.) Please email Julie at firstname.lastname@example.org who will happily provide you with a refund if you are within the 7 days “change your mind” period.
Payments for training plans must be paid for prior to securing your sessions in the diary, if this is more than 14 days £50 deposit is required to secure your booking and then full payment will be required 14 days before training commences unless a monthly direct debit has been set up for ongoing training. An invoice will be sent and after payment has been received resources will be sent out five days before training starts ready for the session.
All dogs will be exercised on a lead during training walks unless prior agreement has been reached with MyLuka.
Although we cannot fully guarantee a 100% success rate with our training methods, we do have a high success rate with previous clients who follow and practice our methods in the long term.
Our methods are all force free however are never instant and take commitment from the client to work with their dog in the long-term.
MyLuka Dog Training Solutions carry comprehensive insurance (Cliverton); however, any accident or injury during training sessions may not be covered if you have failed to use appropriate equipment or fail to follow all given advice.
Dogs must be always kept under control when we enter your premises. Failure to do so and any injury caused by your dog being out of control will be your full responsibility.
You are happy for MyLuka to share success stories about your dog via social media and share photos.
You are happy for MyLuka Dog Training Solutions to use video footage of training sessions for training purposes either paid or unpaid (online course materials)Please note that I do not add names, location and clips with children under 18 will not be included unless permission has been given. It is however possible that you may be recognized from the video. I send you a preview beforehand to approve.
You agree to report/check in regularly about your dog’s progress through either email, text, or by sharing on our Facebook page or respond to any communication from MyLuka Dog Training Solutions.
You are happy to leave a Google Review at the end of our training sessions.
Please agree to these terms by email once Booking has been made.