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MyLuka Dog Training Solutions Privacy Policy/ T&C's/Cookies


MyLuka Dog Training Solutions is committed to ensuring the protection of personal information collected in the conduct of its business. Our privacy policy is designed to inform our clients and others who deal with us, about how we collect, hold, use and disclose personal information.


What is personal information and how do we collect it?


MyLuka Dog Training Solutions collects personal information about our clients, to provide dog training/other services and to effectively manage our business relationships. The types of personal information we collect may be business contact details or may include further information to enable us to support you in your dogs training journey.


What we collect


We may collect the following information:

  • Name and telephone number
  • Information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to supporting you and your pet’s needs


What we do with the information we gather


We require the above information to understand you and your pet’s needs and provide you with a better service and for the following reasons:

  • Internal record keeping.
  • To improve our products or/and services.
  • We may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website or Facebook group according to your interests.

 

Disclosure of personal information


MyLuka Dog Training Solutions will not disclose, share, sell or rent any personal information they hold about you. without your consent or are required by law to do so. Where the we have outsourced a function or activity. to an external service provider, we will only disclose personal information that the service provider needs to undertake that function or activity. We will require external service providers to enter into confidentiality agreements, prohibiting them from using or disclosing personal information, for any purpose other than to carry out the function or activity for which they are engaged. 


The quality, accuracy and correction of personal information we hold


Protecting personal information is a priority and MyLuka Dog Training Solutions always considers security and confidentiality when handling personal information. It is important that the information we maintain and use is accurate, complete and up-to-date. If at any time your personal details change, please let us know so we can update our records.


Access to Personal Information


We respect your right to access personal information MyLuka Dog Training Solutions hold about you. You may request details of personal information which we hold about you under the Data Protection Act (1998). If you believe that any information, we are holding on you is incorrect, please follow the contact details in the further information section.

 

Data security


MyLuka Dog Training Solutions are committed to ensuring that your information is secure. MyLuka Dog Training Solutions takes reasonable steps to protect all personal information we hold, from misuse and loss and from unauthorised access, modification or disclosure. All data on laptops are password protected. We will take reasonable steps to destroy or permanently de-identify your personal information when it is no longer needed.


Further information


If you have any questions about our privacy policy or require more information concerning our privacy practices, please address your enquiries to: juliecarter@myluka.co.uk



Cookie Policy

Please be aware that this Cookie Policy forms a part of the Privacy Policy for this website and must be treated in conjunction with this document.


What is a Cookie?


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.


The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.


The cookies we use in no way give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Analytic Tools


We use analytics tools and other third-party technologies, such as Google Analytics and DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use our online sites and/or services. These tools and technologies collect and analyse certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behaviour and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, visitor demographics and interests and other similar information.


The third party analytics companies who collect information on our website and/or services and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.


You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page.

Google has additional information available about their Remarketing Privacy Guidelines and Restrictions.



Terms and Conditions of Website

  1. INTRODUCTION


1.1 Website usage agreement between MyLuka Dog Training Solutions and the user.

1.2 Use of this site constitutes agreement with the following terms and conditions. These terms and conditions are governed by and interpreted in line with English law. Please read these carefully.

1.3 This site is intended for the use by citizens of United Kingdom. This site in not intended for the distribution to, or use by, any persons in a country where such distribution or use would be contrary to local laws or regulations.


  1. USE OF CONTENT


2.1 Throughout our website, trademarked names are indicated. However, rather than repeatedly show the trademark symbol, we state that we are using such names in an editorial contact with no intention of infringement of that trademark. Trademarked names, as always, remain the property of their respective companies.

2.2 We, or our licensers, own the copyright and all other intellectual property rights associated with the content save where otherwise stated.

2.3 We cannot warrant that use of the site will not be interrupted or unavailable due to any factors outside our control.

2.4 We are happy for you to download or print off copies of the content of this site (other than any quotation details) for your personal, non-commercial, use and information but, any copying or adaptation of the content, layout or code of this site, or the creation of an archive or database containing the content, for any business purpose or other commercial exploitation, without our specific consent will constitute copyright infringement.

2.5 If you do download or print of copies of the content you must retain any copyright or other intellectual property notices contained in the original material.

2.6 You may not copy, distribute or display the site or any part of it to third parties. You may not link to or mirror any part of the site. Any infringement of any intellectual property rights in this manner will result in appropriate legal action.

2.7 Any rights not expressly granted in these terms are reserved.


  1. CHANGES


3.1 We are continually seeking to update and improve the site. Therefore, we may make changes to any part of the site as well as these conditions and you will be bound by changes from the time you next access the site.

3.2 No purported modification of these conditions will be effective until we countersign it.


  1. DOWNLOADS


4.1 You must ensure that any software downloaded from the internet to your computer is suitable for use on your computer and that it is virus free. This applies to any software downloaded from this site so you must check all your software loaded from this site and ensure it is compatible with your computer.


  1. DISCLAIMER


5.1 The information on this site is provided on an ‘as is’ and ‘as available’ basis. We try to ensure, but do not guarantee or warrant, the accuracy or completeness, availability or reliability of the information on our website. Our aim is to keep this information timely and accurate. If errors are brought to our attention we will try and correct them.

5.2 We exclude any warranty, express or implied, as to the quality or fitness for a particular purpose of any of the content on this site.

5.3 We reserve exclusive right at our sole discretion to alter, limit or discontinue part of this site. Under no circumstances shall we be liable for any loss, damage or liability or expense suffered which is claimed to result from the use of this site, including without limitation, any fault, error, omission, interruption or delay. Use of this site is at the user’s sole risk.

5.4 We make every effort to minimise disruption caused by technical errors. However, some data or information on our site may have been created or structured in files or formats, which are not error-free, and we cannot guarantee that our service will not be interrupted or otherwise affected by such problems. We accept no responsibility with regards to such problems (failure of performance, computer virus, communication line failure, alternation of content, etc.) incurred as a result of using this site or any link to external sites.

5.5 The materials on this site do not constitute medical, financial or other professional advice. You should consult an appropriate professional for specific advice tailored to your situation.


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